General Terms
All sales by Insight Lighting are made subject to the following terms and conditions. Insight Lighting objects to any additional or different
terms contained in any purchase order or communication previously or hereafter provided by the Purchaser to Insight Lighting. No additional
or different terms will be of any force or effect beyond those listed below.
Change Orders and Cancellations
All Insight lighting products are made to order. Once an order is placed and you have received documentation that we have received your
order, the order is final. Any changes or cancellations made after the order is accepted may be subject to additional fees. Once the order
has been released into production, the order is non-cancellable and is subject to a 100% restocking charge. If the order has been entered
as an HFR order and is cancelled before it has been released it may be subject to additional charges for engineering, submittal drawings
or administrative fees. If there is a change to the order once it has been accepted, there needs to be written and accepted communication
to confirm the change. It will then be determined if the change can be accommodated and what the charge for that change will be with a
change order. Once an order has been shipped, the fixtures cannot be returned to Insight Lighting without preapproval and an authorized
RGA number.
Payment
Qualification and amount of customer credit are at the sole discretion of Insight Lighting. Payment terms to qualified customers are Net 30
days. A 3% surcharge applies to all credit card transactions, subject to applicable state laws. We accept Visa, MasterCard, and American
Express as payment for invoices that are paid within 30 days of the invoice date. A service charge of 1.5% per month will be added to all
accounts past due. Past Due accounts are subject to shipping and credit holds.
Shipment Terms (See Exception Below for Wayfinding/Edgelit Products)
All individual shipments will be shipped, by the carrier of Insight’s discretion, F.O.B. point of origin, prepay and charge, within the continental
United States exclusive of Alaska and Hawaii, unless otherwise designated on a purchase order.
Orders under $20,000.00 incur a standard shipping and handling fee of 10% of the total (minimum $100.00), which is added at the time of
invoicing. Orders $20,000 and above are freight allowed. Ship dates communicated by Insight Lighting are approximate and are subject
to change. Insight lighting will not be held liable or responsible for any damages associated with delays to the shipment date. Any special
premium shipping or delivery requests must be noted on the purchase order and will be the responsibility of the Purchaser.
Shipment – EXCEPTION
ALL WAYFINDING/EDGELIT PRODUCTS (SMART PANEL, SMART BLADE, SMART SIGN) – REQUIRE SPECIAL HANDLING, PACKAGING,
AND ARE SUBJECT TO 5% SHIPPING AND HANDLING FEE.
Damaged Shipments
All products are carefully inspected prior to shipment. Title, risk of loss or damage in transit shall pass to the Purchaser upon delivery of goods
to the carrier at Insight Lighting’s premise (F.O.B. point of origin). It is the Purchaser’s responsibility to carefully inspect all items at the time of
delivery and note any damage or shortage on the delivery receipt. Obvious or subsequently discovered concealed damage must be reported
promptly and in writing, to the carrier. It is the Purchaser’s responsibility to initiate and manage any freight claims. Insight Lighting will attempt to
assist in the resolution of any such claim.
REV: 07/27/2026